Bought the wrong size? Simply not happy with a product? No worries. We’ll send you a replacement or sort out a return & refund, quickly, hassle-free and FREE OF CHARGE.

Overview

Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. Installed items are eligible for return if they have not been used or if the item is defective.

If the items have not yet been despatched, we will cancel your order and refund the cost of the goods to the original payment method. You can email us (hammersmith@bathroomscomplete.com) or call us directly (Mob: 079 4926 1432 | Tel: 020 8748 6656), and we will help you out with the cancellation process.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hammersmith@bathroomscomplete.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item or some other item of the same category, send us an email at (hammersmith@bathroomscomplete.com) or call us directly (Mob: 079 4926 1432 | Tel: 020 8748 6656)

Need help?

Contact us at hammersmith@bathroomscomplete.com for questions related to refunds and returns.